Terms and Conditions
Online Retail | Sale of Physical Goods
Version: 1.0 | Date: 09.05.2026
Seller details
Contents
- General Provisions and Definitions
- Registration and Account Management
- Placing Orders and Conclusion of the Purchase Agreement
- Prices, Taxes and Payment
- Delivery of Goods
- Right of Withdrawal and Returns
- Conformity of Goods and Warranty
- Limitation of Liability
- Intellectual Property and Use of the Website
- Dispute Resolution
- Amendments and Validity
- Final Provisions
1. General Provisions and Definitions
1.1. Identification of Parties
These Terms and Conditions (hereinafter – the Terms) apply to all transactions concluded between:
Seller: LVPARTS SIA
Registration No.: 40203099262
VAT No.: LV40203099262
Registered address: Augusta Deglava street 66, Rīga, LV-1035, Latvia
E-mail: sales@lvparts.lv
Phone: +371 22 007 781
Bank / IBAN: Swedbank AS / LV02HABA0551044275146
and the Buyer – any natural or legal person placing an Order on the Website.
1.2. Definitions
The following terms as used in these Terms shall have the meanings set out below:
- Website – the e-commerce platform operated by the Seller at www.lvparts.lv.
- Buyer – any natural or legal person placing an Order on the Website.
- Consumer – a natural person purchasing for purposes unrelated to their trade, business or profession.
- Goods – any physical item offered by the Seller on the Website.
- Order – the Buyer's request to purchase one or more items of Goods.
- Purchase Agreement – a distance contract between the Seller and the Buyer in accordance with the Latvian Consumer Rights Protection Law and Cabinet Regulation No. 255 "Regulations on Distance Contracts", as well as other applicable external laws and regulations, concluded at the moment the Seller has confirmed the order.
- Delivery Service – a third-party carrier engaged by the Seller.
- Business Day – any day other than Saturday, Sunday or a public holiday in the Republic of Latvia.
1.3. Applicability and Effect
These Terms are legally binding on all users of the Website. By placing an Order, the Buyer confirms that they have read, understood and agree to these Terms without reservation. If the Buyer does not agree to these Terms, they are not entitled to make purchases on the Website.
These Terms are governed by the laws of the Republic of Latvia, including the Consumer Rights Protection Law, the Civil Law, the Electronic Communications Law, and EU Directive 2011/83/EU on consumer rights.
If any provision of these Terms is found to be inconsistent with mandatory legal provisions, that provision shall be deemed void without affecting the validity of the remaining Terms.
2. Registration and Account Management
2.1. Registration
Goods may be purchased either with or without registration on the Website. Registration provides additional benefits including order history, faster checkout and personalised offers.
By registering, the Buyer undertakes to: provide accurate, current and complete information; update their details promptly if they change; keep their login credentials confidential and not disclose them to third parties.
2.2. Account Responsibility
The Buyer is fully responsible for all activities carried out through their account. Accounts may not be transferred to third parties. The Buyer must notify the Seller immediately if they have reasonable grounds to suspect unauthorised access to their account.
The Seller reserves the right to suspend or delete an account without prior notice if: fraudulent activity is detected; the Buyer breaches these Terms; or false information has been provided.
3. Placing Orders and Conclusion of the Purchase Agreement
3.1. Order Process
An Order is placed by completing the following steps:
- Selecting Goods and adding them to the shopping cart.
- Entering the Buyer's details (delivery address, contact information) or using saved account details.
- Selecting a delivery method and payment option.
- Reviewing the Order and total amount.
- Accepting these Terms and submitting the Order.
The Order is submitted by clicking the "Confirm Order" button or equivalent. This action constitutes the Buyer's binding offer to the Seller.
3.2. Conclusion of the Purchase Agreement
The distance contract between the Seller and the Buyer is deemed concluded at the moment the Seller has confirmed the Order. Following successful payment, the Seller sends the Buyer a confirmation by e-mail stating the order number, list of Goods and estimated delivery date.
An automated e-mail acknowledging receipt of the Order prior to payment does not constitute a Purchase Agreement – it merely confirms that the Order has been technically received by the Seller's system.
If the person placing the Order lacks legal capacity, the legal representative of that person (parent or guardian) is responsible for the Order and payment. In such cases, the Seller has the right to assess the situation and make a decision on the execution or cancellation of the Order.
3.3. Rejection of Orders
The Seller reserves the right to reject or cancel an Order in the following circumstances:
- The Goods are sold out or unavailable and no further stock is expected within a reasonable time.
- The information provided in the Order is incomplete, inaccurate or cannot be verified.
- Payment has not been received or the transaction has been deemed unsuccessful or suspicious.
- There are reasonable grounds to suspect fraudulent conduct or a breach of these Terms.
- The quantity of Goods ordered exceeds what is normal for private use and the Order can reasonably be assumed to be for resale purposes.
The Seller shall notify the Buyer of any Order rejection by e-mail. If payment has already been made, a full refund shall be issued within 5 (five) Business Days.
4. Prices, Taxes and Payment
4.1. Pricing
All prices on the Website are quoted in euros (EUR) and include value added tax (VAT) at the rate applicable in the Republic of Latvia (21%), unless expressly stated otherwise for a specific item.
Delivery costs are not included in the price of the Goods. They are calculated and clearly displayed during the checkout process prior to final confirmation. The total amount payable by the Buyer is shown in the Order summary before confirmation.
The Seller reserves the right to change prices without prior notice. Price changes do not affect already confirmed Orders – the price applicable at the time of confirmation applies to such Orders.
In the event of a pricing error (a manifestly incorrect price – for example EUR 0.01 for Goods whose market value is materially higher), the Seller is not bound by that price and reserves the right to cancel the Order after notifying the Buyer.
4.2. Payment Methods
The Buyer may pay using the following methods:
- Payment card (Visa, Mastercard)
- PayPal
- Bank transfer
All electronic payment transactions are processed in a secure environment using SSL encryption. The Seller does not store the Buyer's payment card details – payment processing is carried out by a certified payment service provider.
4.3. Invoices and Transaction Documents
The Seller issues a VAT invoice for each Order electronically – an electronic invoice is valid without a signature. The invoice is sent to the e-mail address provided by the Buyer. Upon prior request (by writing to sales@lvparts.lv) the Seller may provide a printed delivery note.
Where Goods are delivered to a specified address, the proof of purchase is the delivery note sent to the e-mail address provided in the Order. The name and surname of the responsible person indicated on the delivery note is equivalent to that person's signature.
For legal entities, invoices are issued in the name and with the registration details of the entity specified. In the event of a return, the Seller issues a credit note electronically or, where Goods are returned in person, in printed form.
5. Delivery of Goods
5.1. Delivery Terms
The Seller arranges delivery of Goods to the address specified in the Buyer's Order. Available delivery methods, timeframes and costs are set out on the Website during the checkout process and in the description of each item of Goods.
Indicated delivery timeframes are for information purposes only and may differ from actual delivery times. The Seller is not liable for delivery delays caused by circumstances beyond the Seller's control (disruptions to the Delivery Service, customs procedures, force majeure, etc.).
5.2. Transfer of Risk and Acceptance
If the Buyer is a Consumer, the risk for the Goods shall pass to the Buyer at the time the Goods are handed over to the Buyer or his authorised person. If the Buyer chooses a delivery service provider other than that offered by the Seller, the risk shall pass to the Buyer at the time the Goods are handed over to that carrier.
The Buyer is required to inspect the shipment at the time of receipt. In the event of visible damage, the Buyer must document the damage and notify the Seller without delay.
The Buyer must notify the Seller of a non-delivered Order within a reasonable time from the estimated delivery date indicated in the Order.
5.3. Delivery Address
The Buyer is responsible for the accuracy of the delivery address. If Goods are not delivered due to an incorrect address, any re-delivery shall be at the Buyer's expense. If Goods are returned to the Seller due to non-delivery (Buyer failed to collect the shipment, access restrictions, etc.), the Buyer shall bear the cost of re-dispatch.
6. Right of Withdrawal and Returns
6.1. Right of Withdrawal (Consumers Only)
Pursuant to Section 12 of the Latvian Consumer Rights Protection Law and EU Directive 2011/83/EU, a Consumer has the right to withdraw from the Purchase Agreement within 14 (fourteen) calendar days from the date of actual receipt of the Goods, without stating a reason and without incurring any penalty.
The withdrawal period begins: (a) for purchases of Goods – from the day the Goods are received; (b) where a single Order contains multiple items delivered separately – from the day the last item is received; (c) where Goods are delivered in batches or instalments – from the day the last batch or instalment is received.
The right of withdrawal does not apply in the following cases:
- Goods manufactured to the Buyer's individual specifications or clearly personalised.
- Goods that may deteriorate rapidly or are approaching their expiry date.
- Sealed Goods that are not suitable for return on grounds of health protection or hygiene, where the seal has been removed after delivery.
- Goods that, after delivery, have been inseparably mixed with other items by their nature.
- Goods expressly indicated as non-returnable on the Website.
6.2. Withdrawal Procedure
To exercise the right of withdrawal, the Buyer must notify the Seller in writing by:
- Sending an e-mail to sales@lvparts.lv with the subject "Withdrawal – Order No. XXXXX"; or
- Completing the withdrawal form available on the Website under "Returns"; or
- Sending any other clear written statement specifying the Buyer's name, order number and the Goods being returned.
Following notification, the Buyer must return the Goods to the Seller within 14 days. The Goods are considered to have been returned on time if they are dispatched before the expiry of the 14-day period.
6.3. Condition of Returned Goods
The Buyer is liable for any diminished value of the Goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. The Buyer may inspect the Goods in the same manner as would be permitted in a physical store. Goods must be returned:
- In the original or equivalent protective packaging to prevent damage in transit.
- Together with all accessories, documentation and any gifts originally included with the delivery.
- In a condition suitable for use of the product solely for the purpose of ascertaining its nature, properties and operation (except for minimal handling to inspect the Goods).
6.4. Return Costs
In the event of withdrawal, the direct costs of returning the Goods are borne by the Buyer.
Where a return is made due to damaged or non-conforming Goods (for which the Seller is responsible), all return costs are borne by the Seller.
6.5. Refund
The Seller shall refund the Buyer the amount paid, including the original delivery costs (excluding any additional costs arising from the Buyer's choice of a more expensive delivery method than the standard option), no later than 14 (fourteen) days from the date on which the Buyer notified the Seller of the withdrawal.
The refund shall be made using the same payment method as the original transaction, unless otherwise agreed. The Seller may withhold the refund until the Goods have been received back or the Buyer has provided proof of dispatch – whichever occurs first.
7. Conformity of Goods and Warranty
7.1. Statutory Conformity
In accordance with the Latvian Consumer Rights Protection Law, the Seller is liable for the conformity of the Goods with the Purchase Agreement. Goods are non-conforming if they are defective, fail to match the description or sample, or are not fit for the intended purpose.
In the event of a conformity issue, the Buyer is entitled to request:
- free repair or replacement of the Goods; or
- a price reduction; or
- rescission of the Purchase Agreement and a full refund of the amount paid.
Where the Buyer is a Consumer, the Seller's liability for non-conformity is 2 (two) years from the date of delivery. During the first 12 months, it is presumed that the non-conformity existed at the time of delivery.
Claims relating to non-conformity must be submitted promptly and no later than 2 (two) months from the date on which the Buyer discovered or ought to have discovered the non-conformity.
7.2. Manufacturer's Warranty
Some Goods may be covered by a voluntary commercial warranty offered by the manufacturer. The terms of such warranty (duration, scope and procedure) are set out in the warranty card or in the product description on the Website. A commercial warranty does not replace or limit the Buyer's statutory rights.
7.3. Warranty Exclusions
Neither the commercial warranty nor the statutory conformity liability covers damage or non-conformity resulting from:
- Mechanical impact, negligence or deliberate damage.
- Improper use, storage or failure to follow operating instructions.
- Repair attempts by the Buyer or unauthorised persons.
- Normal wear and tear from ordinary use.
- External causes (liquid, fire, electric shock, heat, etc.).
8. Limitation of Liability
8.1. Seller's Liability Cap
The Seller's total financial liability to the Buyer in respect of any individual Order shall not exceed the amount paid for that Order, except where greater liability is required by the applicable laws of the Republic of Latvia.
The Seller is not liable for indirect, consequential, incidental or punitive damages (including loss of profit, business interruption or data loss) unless required by mandatory legal provisions.
8.2. Force Majeure
The Seller is not liable for failure to perform or delay in performing its obligations where such failure or delay results from force majeure circumstances beyond the Seller's control that could not reasonably have been anticipated or prevented. Force majeure includes but is not limited to: natural disasters, acts of war, government orders, civil disturbances, epidemics and technological failures (including internet infrastructure outages).
8.3. Third-Party Links
The Website may contain links to third-party websites. The Seller is not responsible for the content, privacy policies or services of such websites. The provision of a link does not constitute the Seller's endorsement of the linked site.
9. Intellectual Property and Use of the Website
All intellectual property rights in the content of the Website (trademarks, logos, texts, images, databases, software, etc.) belong to the Seller or are used under licence. Copying, reproducing, further distributing or using such content for commercial purposes without written authorisation is prohibited.
The Buyer may use the Website only for lawful purposes. The following are prohibited: actions that could compromise the security or operation of the Website; posting misleading or harmful content; using automated data collection methods (web scraping, bots) without written authorisation.
10. Dispute Resolution
10.1. Amicable Resolution
All disputes relating in any way to the Buyer's use of the Website or arising in connection with the performance, interpretation or termination of the Purchase Agreement shall be resolved by negotiation between the parties. The Buyer submits a written complaint to sales@lvparts.lv. The Seller shall respond in the manner and within the time limits prescribed by applicable law.
10.2. Out-of-Court Dispute Resolution
If no agreement is reached, a Buyer who is a Consumer may refer the matter to:
- Consumer Rights Protection Centre (CRPC), Brīvības iela 55, Riga, LV-1010; www.ptac.gov.lv
- EU Online Dispute Resolution platform: ec.europa.eu/odr
- Arbitration Court of the Latvian Chamber of Commerce and Industry (subject to written agreement between the parties)
Nothing in these Terms restricts the Buyer's right as a Consumer to approach the CRPC for the protection of their rights.
10.3. Litigation
If a dispute cannot be resolved by negotiation or out-of-court means, it shall be submitted to the courts of the Republic of Latvia in accordance with Latvian law. A Buyer who is a Consumer may bring a claim before the court of their place of domicile or the court of the Seller's registered address. For legal entities, jurisdiction lies with the court competent for the Seller's registered address.
11. Amendments and Validity
The Seller reserves the right to amend these Terms at any time by publishing an updated version on the Website. Amendments take effect upon publication. Buyers will be notified of material amendments by e-mail at least 14 days in advance and/or by notice on the Website.
By continuing to use the Website after the publication of amendments, the Buyer is deemed to have accepted the updated version. If the Buyer does not accept the amendments, they are entitled to cease using the Website and placing Orders.
The current version of these Terms is always available on the Website under "Terms and Conditions". Previous versions are available upon request.
12. Final Provisions
These Terms and the legal relations arising from them are governed by and construed in accordance with the laws of the Republic of Latvia.
If any provision of these Terms is held to be invalid or unenforceable, it shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by the legal rule that most closely reflects the original intent.
The written version of these Terms or e-mail correspondence related to an Order shall constitute evidence of the legal relationship between the parties to the extent permitted by applicable law.
For enquiries: sales@lvparts.lv | Tel. +371 22 007 781
Last updated: 09.05.2026 | LVPARTS SIA © 2026. All rights reserved.
Terms and Conditions
Online Retail | Sale of Physical Goods
Version: 1.0 | Date: 09.05.2026
Seller details
Contents
- General Provisions and Definitions
- Registration and Account Management
- Placing Orders and Conclusion of the Purchase Agreement
- Prices, Taxes and Payment
- Delivery of Goods
- Right of Withdrawal and Returns
- Conformity of Goods and Warranty
- Limitation of Liability
- Intellectual Property and Use of the Website
- Dispute Resolution
- Amendments and Validity
- Final Provisions
1. General Provisions and Definitions
1.1. Identification of Parties
These Terms and Conditions (hereinafter – the Terms) apply to all transactions concluded between:
Seller: LVPARTS SIA
Registration No.: 40203099262
VAT No.: LV40203099262
Registered address: Augusta Deglava street 66, Rīga, LV-1035, Latvia
E-mail: sales@lvparts.lv
Phone: +371 22 007 781
Bank / IBAN: Swedbank AS / LV02HABA0551044275146
and the Buyer – any natural or legal person placing an Order on the Website.
1.2. Definitions
The following terms as used in these Terms shall have the meanings set out below:
- Website – the e-commerce platform operated by the Seller at www.lvparts.lv.
- Buyer – any natural or legal person placing an Order on the Website.
- Consumer – a natural person purchasing for purposes unrelated to their trade, business or profession.
- Goods – any physical item offered by the Seller on the Website.
- Order – the Buyer's request to purchase one or more items of Goods.
- Purchase Agreement – a distance contract between the Seller and the Buyer in accordance with the Latvian Consumer Rights Protection Law and Cabinet Regulation No. 255 "Regulations on Distance Contracts", as well as other applicable external laws and regulations, concluded at the moment the Seller has confirmed the order.
- Delivery Service – a third-party carrier engaged by the Seller.
- Business Day – any day other than Saturday, Sunday or a public holiday in the Republic of Latvia.
1.3. Applicability and Effect
These Terms are legally binding on all users of the Website. By placing an Order, the Buyer confirms that they have read, understood and agree to these Terms without reservation. If the Buyer does not agree to these Terms, they are not entitled to make purchases on the Website.
These Terms are governed by the laws of the Republic of Latvia, including the Consumer Rights Protection Law, the Civil Law, the Electronic Communications Law, and EU Directive 2011/83/EU on consumer rights.
If any provision of these Terms is found to be inconsistent with mandatory legal provisions, that provision shall be deemed void without affecting the validity of the remaining Terms.
2. Registration and Account Management
2.1. Registration
Goods may be purchased either with or without registration on the Website. Registration provides additional benefits including order history, faster checkout and personalised offers.
By registering, the Buyer undertakes to: provide accurate, current and complete information; update their details promptly if they change; keep their login credentials confidential and not disclose them to third parties.
2.2. Account Responsibility
The Buyer is fully responsible for all activities carried out through their account. Accounts may not be transferred to third parties. The Buyer must notify the Seller immediately if they have reasonable grounds to suspect unauthorised access to their account.
The Seller reserves the right to suspend or delete an account without prior notice if: fraudulent activity is detected; the Buyer breaches these Terms; or false information has been provided.
3. Placing Orders and Conclusion of the Purchase Agreement
3.1. Order Process
An Order is placed by completing the following steps:
- Selecting Goods and adding them to the shopping cart.
- Entering the Buyer's details (delivery address, contact information) or using saved account details.
- Selecting a delivery method and payment option.
- Reviewing the Order and total amount.
- Accepting these Terms and submitting the Order.
The Order is submitted by clicking the "Confirm Order" button or equivalent. This action constitutes the Buyer's binding offer to the Seller.
3.2. Conclusion of the Purchase Agreement
The distance contract between the Seller and the Buyer is deemed concluded at the moment the Seller has confirmed the Order. Following successful payment, the Seller sends the Buyer a confirmation by e-mail stating the order number, list of Goods and estimated delivery date.
An automated e-mail acknowledging receipt of the Order prior to payment does not constitute a Purchase Agreement – it merely confirms that the Order has been technically received by the Seller's system.
If the person placing the Order lacks legal capacity, the legal representative of that person (parent or guardian) is responsible for the Order and payment. In such cases, the Seller has the right to assess the situation and make a decision on the execution or cancellation of the Order.
3.3. Rejection of Orders
The Seller reserves the right to reject or cancel an Order in the following circumstances:
- The Goods are sold out or unavailable and no further stock is expected within a reasonable time.
- The information provided in the Order is incomplete, inaccurate or cannot be verified.
- Payment has not been received or the transaction has been deemed unsuccessful or suspicious.
- There are reasonable grounds to suspect fraudulent conduct or a breach of these Terms.
- The quantity of Goods ordered exceeds what is normal for private use and the Order can reasonably be assumed to be for resale purposes.
The Seller shall notify the Buyer of any Order rejection by e-mail. If payment has already been made, a full refund shall be issued within 5 (five) Business Days.
4. Prices, Taxes and Payment
4.1. Pricing
All prices on the Website are quoted in euros (EUR) and include value added tax (VAT) at the rate applicable in the Republic of Latvia (21%), unless expressly stated otherwise for a specific item.
Delivery costs are not included in the price of the Goods. They are calculated and clearly displayed during the checkout process prior to final confirmation. The total amount payable by the Buyer is shown in the Order summary before confirmation.
The Seller reserves the right to change prices without prior notice. Price changes do not affect already confirmed Orders – the price applicable at the time of confirmation applies to such Orders.
In the event of a pricing error (a manifestly incorrect price – for example EUR 0.01 for Goods whose market value is materially higher), the Seller is not bound by that price and reserves the right to cancel the Order after notifying the Buyer.
4.2. Payment Methods
The Buyer may pay using the following methods:
- Payment card (Visa, Mastercard)
- PayPal
- Bank transfer
All electronic payment transactions are processed in a secure environment using SSL encryption. The Seller does not store the Buyer's payment card details – payment processing is carried out by a certified payment service provider.
4.3. Invoices and Transaction Documents
The Seller issues a VAT invoice for each Order electronically – an electronic invoice is valid without a signature. The invoice is sent to the e-mail address provided by the Buyer. Upon prior request (by writing to sales@lvparts.lv) the Seller may provide a printed delivery note.
Where Goods are delivered to a specified address, the proof of purchase is the delivery note sent to the e-mail address provided in the Order. The name and surname of the responsible person indicated on the delivery note is equivalent to that person's signature.
For legal entities, invoices are issued in the name and with the registration details of the entity specified. In the event of a return, the Seller issues a credit note electronically or, where Goods are returned in person, in printed form.
5. Delivery of Goods
5.1. Delivery Terms
The Seller arranges delivery of Goods to the address specified in the Buyer's Order. Available delivery methods, timeframes and costs are set out on the Website during the checkout process and in the description of each item of Goods.
Indicated delivery timeframes are for information purposes only and may differ from actual delivery times. The Seller is not liable for delivery delays caused by circumstances beyond the Seller's control (disruptions to the Delivery Service, customs procedures, force majeure, etc.).
5.2. Transfer of Risk and Acceptance
If the Buyer is a Consumer, the risk for the Goods shall pass to the Buyer at the time the Goods are handed over to the Buyer or his authorised person. If the Buyer chooses a delivery service provider other than that offered by the Seller, the risk shall pass to the Buyer at the time the Goods are handed over to that carrier.
The Buyer is required to inspect the shipment at the time of receipt. In the event of visible damage, the Buyer must document the damage and notify the Seller without delay.
The Buyer must notify the Seller of a non-delivered Order within a reasonable time from the estimated delivery date indicated in the Order.
5.3. Delivery Address
The Buyer is responsible for the accuracy of the delivery address. If Goods are not delivered due to an incorrect address, any re-delivery shall be at the Buyer's expense. If Goods are returned to the Seller due to non-delivery (Buyer failed to collect the shipment, access restrictions, etc.), the Buyer shall bear the cost of re-dispatch.
6. Right of Withdrawal and Returns
6.1. Right of Withdrawal (Consumers Only)
Pursuant to Section 12 of the Latvian Consumer Rights Protection Law and EU Directive 2011/83/EU, a Consumer has the right to withdraw from the Purchase Agreement within 14 (fourteen) calendar days from the date of actual receipt of the Goods, without stating a reason and without incurring any penalty.
The withdrawal period begins: (a) for purchases of Goods – from the day the Goods are received; (b) where a single Order contains multiple items delivered separately – from the day the last item is received; (c) where Goods are delivered in batches or instalments – from the day the last batch or instalment is received.
The right of withdrawal does not apply in the following cases:
- Goods manufactured to the Buyer's individual specifications or clearly personalised.
- Goods that may deteriorate rapidly or are approaching their expiry date.
- Sealed Goods that are not suitable for return on grounds of health protection or hygiene, where the seal has been removed after delivery.
- Goods that, after delivery, have been inseparably mixed with other items by their nature.
- Goods expressly indicated as non-returnable on the Website.
6.2. Withdrawal Procedure
To exercise the right of withdrawal, the Buyer must notify the Seller in writing by:
- Sending an e-mail to sales@lvparts.lv with the subject "Withdrawal – Order No. XXXXX"; or
- Completing the withdrawal form available on the Website under "Returns"; or
- Sending any other clear written statement specifying the Buyer's name, order number and the Goods being returned.
Following notification, the Buyer must return the Goods to the Seller within 14 days. The Goods are considered to have been returned on time if they are dispatched before the expiry of the 14-day period.
6.3. Condition of Returned Goods
The Buyer is liable for any diminished value of the Goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. The Buyer may inspect the Goods in the same manner as would be permitted in a physical store. Goods must be returned:
- In the original or equivalent protective packaging to prevent damage in transit.
- Together with all accessories, documentation and any gifts originally included with the delivery.
- In a condition suitable for use of the product solely for the purpose of ascertaining its nature, properties and operation (except for minimal handling to inspect the Goods).
6.4. Return Costs
In the event of withdrawal, the direct costs of returning the Goods are borne by the Buyer.
Where a return is made due to damaged or non-conforming Goods (for which the Seller is responsible), all return costs are borne by the Seller.
6.5. Refund
The Seller shall refund the Buyer the amount paid, including the original delivery costs (excluding any additional costs arising from the Buyer's choice of a more expensive delivery method than the standard option), no later than 14 (fourteen) days from the date on which the Buyer notified the Seller of the withdrawal.
The refund shall be made using the same payment method as the original transaction, unless otherwise agreed. The Seller may withhold the refund until the Goods have been received back or the Buyer has provided proof of dispatch – whichever occurs first.
7. Conformity of Goods and Warranty
7.1. Statutory Conformity
In accordance with the Latvian Consumer Rights Protection Law, the Seller is liable for the conformity of the Goods with the Purchase Agreement. Goods are non-conforming if they are defective, fail to match the description or sample, or are not fit for the intended purpose.
In the event of a conformity issue, the Buyer is entitled to request:
- free repair or replacement of the Goods; or
- a price reduction; or
- rescission of the Purchase Agreement and a full refund of the amount paid.
Where the Buyer is a Consumer, the Seller's liability for non-conformity is 2 (two) years from the date of delivery. During the first 12 months, it is presumed that the non-conformity existed at the time of delivery.
Claims relating to non-conformity must be submitted promptly and no later than 2 (two) months from the date on which the Buyer discovered or ought to have discovered the non-conformity.
7.2. Manufacturer's Warranty
Some Goods may be covered by a voluntary commercial warranty offered by the manufacturer. The terms of such warranty (duration, scope and procedure) are set out in the warranty card or in the product description on the Website. A commercial warranty does not replace or limit the Buyer's statutory rights.
7.3. Warranty Exclusions
Neither the commercial warranty nor the statutory conformity liability covers damage or non-conformity resulting from:
- Mechanical impact, negligence or deliberate damage.
- Improper use, storage or failure to follow operating instructions.
- Repair attempts by the Buyer or unauthorised persons.
- Normal wear and tear from ordinary use.
- External causes (liquid, fire, electric shock, heat, etc.).
8. Limitation of Liability
8.1. Seller's Liability Cap
The Seller's total financial liability to the Buyer in respect of any individual Order shall not exceed the amount paid for that Order, except where greater liability is required by the applicable laws of the Republic of Latvia.
The Seller is not liable for indirect, consequential, incidental or punitive damages (including loss of profit, business interruption or data loss) unless required by mandatory legal provisions.
8.2. Force Majeure
The Seller is not liable for failure to perform or delay in performing its obligations where such failure or delay results from force majeure circumstances beyond the Seller's control that could not reasonably have been anticipated or prevented. Force majeure includes but is not limited to: natural disasters, acts of war, government orders, civil disturbances, epidemics and technological failures (including internet infrastructure outages).
8.3. Third-Party Links
The Website may contain links to third-party websites. The Seller is not responsible for the content, privacy policies or services of such websites. The provision of a link does not constitute the Seller's endorsement of the linked site.
9. Intellectual Property and Use of the Website
All intellectual property rights in the content of the Website (trademarks, logos, texts, images, databases, software, etc.) belong to the Seller or are used under licence. Copying, reproducing, further distributing or using such content for commercial purposes without written authorisation is prohibited.
The Buyer may use the Website only for lawful purposes. The following are prohibited: actions that could compromise the security or operation of the Website; posting misleading or harmful content; using automated data collection methods (web scraping, bots) without written authorisation.
10. Dispute Resolution
10.1. Amicable Resolution
All disputes relating in any way to the Buyer's use of the Website or arising in connection with the performance, interpretation or termination of the Purchase Agreement shall be resolved by negotiation between the parties. The Buyer submits a written complaint to sales@lvparts.lv. The Seller shall respond in the manner and within the time limits prescribed by applicable law.
10.2. Out-of-Court Dispute Resolution
If no agreement is reached, a Buyer who is a Consumer may refer the matter to:
- Consumer Rights Protection Centre (CRPC), Brīvības iela 55, Riga, LV-1010; www.ptac.gov.lv
- EU Online Dispute Resolution platform: ec.europa.eu/odr
- Arbitration Court of the Latvian Chamber of Commerce and Industry (subject to written agreement between the parties)
Nothing in these Terms restricts the Buyer's right as a Consumer to approach the CRPC for the protection of their rights.
10.3. Litigation
If a dispute cannot be resolved by negotiation or out-of-court means, it shall be submitted to the courts of the Republic of Latvia in accordance with Latvian law. A Buyer who is a Consumer may bring a claim before the court of their place of domicile or the court of the Seller's registered address. For legal entities, jurisdiction lies with the court competent for the Seller's registered address.
11. Amendments and Validity
The Seller reserves the right to amend these Terms at any time by publishing an updated version on the Website. Amendments take effect upon publication. Buyers will be notified of material amendments by e-mail at least 14 days in advance and/or by notice on the Website.
By continuing to use the Website after the publication of amendments, the Buyer is deemed to have accepted the updated version. If the Buyer does not accept the amendments, they are entitled to cease using the Website and placing Orders.
The current version of these Terms is always available on the Website under "Terms and Conditions". Previous versions are available upon request.
12. Final Provisions
These Terms and the legal relations arising from them are governed by and construed in accordance with the laws of the Republic of Latvia.
If any provision of these Terms is held to be invalid or unenforceable, it shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by the legal rule that most closely reflects the original intent.
The written version of these Terms or e-mail correspondence related to an Order shall constitute evidence of the legal relationship between the parties to the extent permitted by applicable law.
For enquiries: sales@lvparts.lv | Tel. +371 22 007 781
Last updated: 09.05.2026 | LVPARTS SIA © 2026. All rights reserved.